Your Privacy Matters
At Peaufine, we believe your personal wellness data belongs to you. We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information. Your skin journey is deeply personal, and we treat it with the respect it deserves.
1. Information We Collect
1.1 Information You Provide
- Account Information: Email address, name, and password when you create an account
- Profile Information: Skin type, concerns, and goals you choose to share
- Tracking Data: Daily entries including skin observations, lifestyle factors (sleep, stress, diet, environment), and personal notes
- Photos: Skin photos you voluntarily upload for your personal timeline
- Communications: Messages with your AI companion, Coalescence dialogue, and support inquiries
- Payment Information: Processed securely through Stripe; we do not store full payment card details
1.2 Information Collected Automatically
- Usage Data: How you interact with the platform, features used, and session duration
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP address, access times, and pages viewed
- Cookies: See our Cookie Policy for details
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Generate personalized insights and pattern analysis from YOUR data
- Power AI conversations with your companion based on your tracked information
- Facilitate Coalescence sessions and human dialogue
- Process payments and manage subscriptions
- Send service-related communications (not marketing without consent)
- Respond to support requests and feedback
- Ensure platform security and prevent fraud
- Comply with legal obligations
3. Data Storage and Security
We take the security of your data seriously:
- All data is encrypted in transit (TLS/SSL) and at rest
- We use industry-standard security practices and regularly audit our systems
- Data is stored on secure servers with access controls
- Photos are stored securely and are only accessible to you
- Passwords are hashed and never stored in plain text
- We limit employee access to personal data on a need-to-know basis
4. Data Sharing
We do NOT sell your personal data. We may share information only in these limited circumstances:
- Service Providers: With trusted third parties who assist in operating our platform (e.g., Supabase for database, Stripe for payments)
- Human Guides: During Coalescence sessions, designated human guides may access your dialogue and relevant patterns to provide personalized guidance
- Legal Requirements: When required by law, court order, or to protect our rights
- With Your Consent: For any other purpose with your explicit consent
5. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your data in certain circumstances
To exercise these rights, contact us at support@peaufinebymc.com
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for a limited period for legal compliance, fraud prevention, or to resolve disputes. Anonymized, aggregated data may be retained indefinitely for research and improvement purposes.
7. Children's Privacy
Peaufine is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
8. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through a notice on our platform. Your continued use after changes constitutes acceptance of the updated policy.
10. Cookie Policy
We use cookies and similar technologies to operate and improve Peaufine. Here is what we use and why:
- Essential cookies: Required for the platform to function — authentication, session management, and security. You cannot opt out of these without losing access to your account.
- Functional cookies: Remember your preferences (language, display settings). These are not tracked across sites.
- Analytics: We may use privacy-respecting analytics to understand how people use Organism. We do not use Google Analytics. Any analytics we use are configured without personal identifiers.
We do not use advertising cookies. We do not share cookie data with ad networks. You can clear cookies at any time through your browser settings.
11. Your GDPR Rights (EU/EEA residents)
If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):
- Right of access (Art. 15): Request a copy of the personal data we hold about you.
- Right to rectification (Art. 16): Ask us to correct inaccurate or incomplete data.
- Right to erasure (Art. 17): Request deletion of your personal data ("right to be forgotten").
- Right to restrict processing (Art. 18): Ask us to limit how we use your data in certain circumstances.
- Right to data portability (Art. 20): Receive your data in a structured, machine-readable format.
- Right to object (Art. 21): Object to processing based on legitimate interests.
- Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
Our legal basis for processing your data is: contract performance (to deliver the service you signed up for), legitimate interests (security, fraud prevention), and consent (newsletter, optional features). To exercise any of these rights, email us at support@peaufinebymc.com. We will respond within 30 days.
You also have the right to lodge a complaint with your local supervisory authority (e.g., the CNIL in France, the ICO in the UK).